Customers expect a streamlined experience between their buying journey and banking or payment provider.
Despite the banking transformation that the system is currently going through, consumers are still left feeling short-changed by their providers who are still struggling to remain relevant and stay on top of technological advancements. Of the 345 banks in the UK, only 15 scored more than 60 percent in a 2020 customer satisfaction survey (Source).
The future will see banking melting into the overall customer journey. 65 percent of bankers acknowledged that big tech companies would continue to push into arenas formerly dominated by incumbent financial service firms. Only about 30 percent said incumbents would be able to fend off these new competitors (PwC).
Banking products will disappear, and the pillars of banking - lend, invest and insure - will be functional support blocks for customer needs no matter the platform or industry.
Creating new opportunities
Any business servicing this sector can provide additional products that can support their customer’s banking needs. With many people preferring to keep their financial lives streamlined, offering new services within one application will support retention, increase brand loyalty and create new opportunities for revenue generation.
Designed with consumers in mind, through Manigo’s API suite or whitelabel solution, anyone can build a comprehensive account solution for their customers. Plus, supplemented with the Manigo Back Office Portal, anyone in your team can track critical metrics about your customers, their pain points and their usage.
If you would rather have our support on every step of your journey with us, we also offer our Program Management solution that can ensure you are setup for success from start to finish.
Explore our Use Cases
Build fully-compliant in-app payment methods or setup card programmes, all through our card issuing API.
Enhance customer experience by issuing multi-currency bank accounts into your apps and products.
Build banking with all the specific nuances needed for your business customers through our API suite.
Explore our APIs